Returns at Peyote Cactus Shop protect your investment in Texas-grown Lophophora plants and supplies—our 98% intact shipping rate and 30-day guarantee minimize hassle from our facility.
Eligibility for Returns
Live plants like Lophophora williamsii or Astrophytum cactus qualify within 30 days of delivery if unopened, undamaged, and in original pots—ideal for second thoughts on size. Report DOA (dead on arrival) within 48 hours with photos to sales@peyotecactusshop.com for full refund or replacement, matching our 12-year viability standards. Seeds, germination kits, and grafts are non-refundable unless DOA (documented); opened pest treatments or tools ineligible due to hygiene.
Return Process
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Email sales@peyotecactusshop.com with order number, item details (e.g., “grafted fricii, shipped Feb 5”), and photos.
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Receive pre-paid USPS label within 24 hours—print and attach to package.
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Ship back to Texas within 7 days; we refund post-inspection (3-5 days).
Refunds & Fees
Refunds process to original payment method in 5-7 days: full item price for eligible returns/DOA. Shipping costs non-refundable (our $9.99+ USPS rates cover specialized packing like foam inserts for 110°F heat). No restocking fees—Our team prioritizes replacements (e.g., premium williamsii pup) over refunds when possible. Affirm financing orders follow their policy.